We'd love to hear from you
Have a question about an order, need styling advice, or just want to say hello? We're here to help and would love to hear from you.
123 Fashion Street, Bandra West
Mumbai, Maharashtra 400050
+91 98765 43210
Mon-Sat: 10am - 7pm
hello@velvetandthread.com
support@velvetandthread.com
Available 24/7
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Find quick answers to common questions
Standard shipping takes 5-7 business days across India. Express shipping (2-3 days) is available for an additional fee. Metro cities typically receive orders faster.
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and with original tags attached. Refunds are processed within 5-7 business days after we receive the return.
Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account or using the "Track Order" link in our footer.
Currently, we ship within India only. We're working on expanding to international markets soon. Sign up for our newsletter to be the first to know when we launch international shipping.
Orders can be modified or cancelled within 2 hours of placing them. After that, our team begins processing and we cannot make changes. Please contact us immediately if you need to modify your order.